Return & Refund Policy

At Vorata, we want you to love every item you purchase. If you are not completely satisfied with your order, we are here to help.

Returns
You may return eligible items within 30 days of delivery. To qualify for a return, items must be:

  • Unworn, unused, and in original condition

  • Free of stains, odors, or damage

  • Returned with original tags and packaging

Vorata reserves the right to refuse returns that do not meet these conditions.

Non-Returnable Items

  • Gift cards

  • Items marked as Final Sale or non-returnable at checkout

Return Process

To start a return, please contact us at supportvorata@gmail.com with your order number and reason for the return. Once your return request is approved, we will provide instructions on how to send the item back.

Customers are responsible for return shipping costs unless the item arrives damaged or incorrect.

Refunds

Once your return is received and inspected, we will notify you if the refund is approved.

If approved, your refund will be issued to the original payment method within 5–10 business days. Shipping costs are non-refundable.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of delivery so we can resolve the issue as quickly as possible.

Contact

For any questions about returns or refunds, please contact us at:

Email: supportvorata@gmail.com
Business: Vorata 

Because quality should be more than a promise—it should be a standard

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OUR BRAND POLICY

we create garments that are made to last—through seasons, movement, and everyday life

Our commitment to quality doesn’t end when your order arrives; it continues with every wear. That’s why we offer a warranty that reflects our confidence in the craftsmanship and materials behind each piece.

We stand behind the integrity of our garments and offer a 60-day limited warranty from the date of delivery. This warranty covers manufacturing defects in materials and workmanship, including issues such as faulty seams, stitching defects, or hardware malfunction (e.g., zippers, buttons) under normal use.

If you believe your item has a defect covered under this policy, please contact us at [voratabrand@gmail.com] with your order number, clear photos of the issue, and a brief description. Our team will assess the case and guide you through the next steps. In approved cases, we will offer a replacement, repair, or refund, depending on product availability and the nature of the defect.

⚠️ Warranty Limitations

This warranty does not cover:

  • Damage caused by improper washing, drying, or storage
  • Normal wear and tear (fading, pilling, stretching, etc.)
  • Accidental damage, misuse, or alteration of the garment
  • Discoloration or damage due to exposure to harsh chemicals, heat, or rough surfaces
  • Final sale items or gifts without proof of purchase

To maintain the integrity of your pieces, we recommend following our Care Instructions provided with each garment and on our website.

This warranty is applicable to original purchasers only and is non-transferable. By purchasing from Vorata, you agree to the terms outlined above and in our full Terms & Conditions.

  • At Vorata, we don’t just design clothing—we build trust, wear after wear.